Les Artisans de Genève SA (hereafter “the manufacture”) is an independent company and is not sponsored by, associated with and/or affiliated with Rolex S.A., Audemars Piguet SA, Cartier SA ,or any other original brand manufacturers in anyway, and operates in a completely unofficial capacity. Les Artisans de Genève SA Company provides customization or modification services exclusively upon request.
The manufacture modifies one or several timepieces exclusively upon request and on behalf of a customer. The parties mutually agree that any timepiece that will be modified is:
The manufacture reserves the right to not proceed to the modification of the watch, notably for technical reasons and will justify its decision. If, however, the customerinsists to proceed to the modification, he will be solely responsible of the result of the intervention of the manufacture, notably if the piece ends up malfunctioning or broken.
If the customer provides a second-hand watch, the manufacture will perform a full review of the piece before proceeding to any intervention. At the end of this review, the manufacture will have the right to refuse to proceed to the modifications notably if it considers that the modifications are not possible due to the condition of the timepiece. If, however, the customer insists to proceed to the modification, he will be solely responsible of the result of the intervention of the manufacture, notably if the piece ends up malfunctioning or broken.
The client can also decide to pay the full amount on order.
The customer gets notified at each step of the modification process. Notably on each payment steps.
Delivery is made at the expense of the manufacture. Depending of the delivery area, shipping will be handled by Ferrari Group, Brinks or DHL. Each of these companies are specialized in the secured transportation of valuable items. They remain free of the choice of the transportation modes and of the choice of their contractors, notably concerning the last mile of the delivery.
The customer must provide the manufacture valid billing and delivery addresses. The manufacture can’t be held responsible of any delivery issue if the delivery address provided by the client is wrong or not valid.
All orders are final. However, as a courtesy, the manufacture agrees to cancel an order as long as the payment of the deposit has not been confirmed by the manufacture’s bank. Passed this time, no cancellation or refund shall be considered in any way.
The modified watch is delivered to the customer in a vacuum package. In any way, if the customer might want to return the watch, this vacuum package must stay sealed. In Any way, no return shall be accepted if the vacuum package has been opened.
No return or refund are accepted. However, if the modified watch does not comply to the order or if itshows a defect or malfunction that is entirely and exclusively the result of the manufacture’s hand, the latter might proceed to the necessary repairs or take it back in exchange of a credit note, if the customer can prove the full responsibility of the manufacture in the malfunction or defect. A delay in the delivery of the piece can never be considered as a liability and can never entitle the customer to a refund or a return, even partial.
The manufacture offers a 5 year international warranty. The shipping of the timepiece to the manufacture or one of its certified centers and from the manufacture or one of its certified centers to the customer is made at the expense of the manufacture.
The servicing is made by the manufacture’s certified centers. Such centers are available by areas. An estimate will be presented to the customer before proceeding to any intervention.
The manufacture accepts payment by credit card such as Visa, American Express, Mastercard and Maestro.
The manufacture also accepts payments by wire transfer.
Credit card payments are secured and made through Stripe, a secured payment gateway that complies to PCI-DSS rules and is certified PCI Level 1 Service Provider. Payments are made under AES-256 encryption over an SSL secured connection.
If the payment is made on the manufacture’s website, no personal data or related to the payment method used by the customer is passing through the manufacture’s server and the manufacture has never access to the payment method data. The manufacture doesn’t store any of the customer’s personal data on its servers.
The manufacture is using the personal informations provided by the customer only to proceed to the modification service and to keep the customer notified about the progress of the steps of the modification process. The manufacture doesn’t store, transmit, or sell these informations.
The manufacture doesn’t store and has never access to the bank or payment method data of the customer (except for the brand of the card used for payment).
These terms and conditions are governed by Swiss law.
In default of amicable settlement, any dispute concerning the existence, validity, execution and/or interpretation hereof shall be subject to the competent Courts of Geneva.
Time is our greatest asset. The time we take to make each piece, to study each detail, to assemble and control. Being craftsmen means having the time to love what we do.