Our warranty

Created to Last

We have added an additional month of testing at the TIMELAB laboratory to ensure that each creation is fully compliant, allowing us to deliver the timepieces to our private clients with complete peace of mind.

John IsaacFounder & CEO
+26
Artisans
+250
Components Reworked
+2,000
Hours of Craftsmanship

International Warranty - 7 Years

Our priority is to guarantee the proper functioning of the pieces that leave our workshops. Due to our interventions on your timepiece, the manufacturer automatically cancels its original warranty. We replace it with our own 7 years international warranty.

To be able to address every need, we offer a worldwide after-sale service. Each timepiece that we modify is provided with its own certificate of authenticity, individually numbered, dated and signed, providing a full traceability.

The Art of Bespoke Craftsmanship

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Movement check - Functional check

We check the overall functioning of the movement and associated complications to ensure optimal precision.

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Dial check - Aesthetic check

Careful inspection of the dial to ensure there are no visible defects, scratches, or impurities.

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Hand check - Aesthetic check

Each hand is examined to ensure it is in perfect condition, properly aligned, and flawlessly finished.

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Push-button check - Functional and aesthetic check

We test the responsiveness and visual appearance of the push-buttons to ensure they are both effective and attractive.

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Crown inspection - Functional and aesthetic inspection

The crown is tested for ease of use, alignment, and aesthetic integration with the case.

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Strap screw inspection - Functional and aesthetic inspection

The screws are checked for proper fastening, alignment, and finish to ensure safety and elegance.

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Aesthetic inspection

A visual inspection with the naked eye at a standard distance ensures overall harmony and the absence of apparent defects. Using a magnifying glass allows for a closer examination of finer details.

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Air tightness test

We subject the watch to a dry pressure test to check the integrity of the case and ensure there are no leaks.

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Water resistance test

A test under real immersion conditions guarantees water resistance in accordance with the model specifications.

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TIMELAB testing

For Artisans de Genève, guaranteeing impeccable quality from the first step to the final delivery is essential. The pieces are entrusted to the TIMELAB laboratory to test the reliability of the work.

Voices Behind the Craft

Through their words, our artisans and experts share the passion, precision, and philosophy that define each customization at Artisans de Genève.

Laurent Duffau

Watchmaker

“Here, we go all the way with an idea. It’s a real dialogue, an extension of the client’s vision, shaped by our know-how and shared passion for watchmaking.”

Amélie Pouchard

Sales Support Assistant

“We offer a service unlike any other: truly bespoke watch personalization, designed with and for the client.”

Antoinette De L'Harpe

Logistics & Planning

“We delve deep into the details, pushing the limits of craftsmanship and materials, giving value to every step of the process.”

Miguel Iglesias

Watchmaker

“We craft a fully reimagined watch, combining new techniques and aesthetics while remaining true to the original piece.”

All Your Questions, Timely Answered

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After customization, what happens to the original manufacturer’s warranty?

Most watch brands do not approve of modifications made to their products by unauthorised third parties. As a result, the guarantee of origin is void. After Artisans de Genève has worked on your timepiece, it will no longer be possible to contact the original manufacturer to repair it. This is the reason why we guarantee the service provided on a timepiece for 7 years.

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Is the customization service guaranteed?

Yes, Artisans de Genève guarantees the service we provide on our clients’ timepieces for a period of 7 years. Our warranty does not cover normal wear and tear, loss, theft or damage due to misuse or the intervention of third parties not authorised by us after our customization service.

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How does the Artisans de Genève guarantee work?

If there is an issue with your customized timepiece, you may contact us and describe it. If the problem identified falls within the scope of the warranty, our customer service will take care of it. In all cases, our guarantee is only valid upon presentation of a guarantee certificate, dated and signed, corroborated by our own customer file. The services of Artisans de Genève are provided for personal and private use only. Any other use, including commercial, is not approved by Artisans de Genève and will invalidate our warranty.

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