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Terms & conditions

Terms & conditions *

- ARTISANS DE GENEVE is an independent company offering online services for the personalization of watchmaking products. ARTISANS DE GENEVE is not affiliated to, authorized or approved by the original manufacturer of the products on which we work.

- Any modification made by ARTISANS DE GENEVE on a watch will result in the nullity of the warranty issued by the original manufacturer. Our 5-year international warranty will apply on the customized watch.

- Personalization services performed on the customer's watch are provided by ARTISANS DE GENEVE to the customer exclusively for personal and private use, to the exclusion of any other use, in particular the resale of the watch to a third party.

GENERAL TERMS AND CONDITIONS
OF SERVICE

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ARTISANS DE GENEVE is an independent workshop. On our website only, we offer a service of personalization of timepieces at the request of our customers within our limited capacities. We do not manufacture or sell watches.

We are neither affiliated to nor authorized by the manufacturers of the watches on which we work. They do not approve modifications or customizations made to their products by unauthorized third parties

Our personalization services are intended for personal and private use only. Consequently, ARTISANS DE GENEVE reserves the right not to honor the warranty and to refuse any new personalization request from a customer who has decided to a) put his watch personalized by ARTISANS DE GENEVE for sale on the market and b) sell his watch personalized by ARTISANS DE GENEVE to a third party.

The website www.artisansdegeneve.com (hereinafter the "Website") is edited and published by ARTISANS DE GENEVE SWITZERLAND SA (hereinafter "ADG" or "us"). Please refer to our Legal notices for further information on this subject.

These General Terms and Conditions of Service ("GTCs") apply to all service orders placed by ADG customers ("Customers" or "you/your") via the Site.

1. OPPOSABILITY OF THE GENERAL TERMS AND CONDITIONS OF SERVICE

By using our Site and placing an order with ADG, you agree to the following terms and conditions in full and without reservation :

in force on the day of the order, as well as to the laws in force, to the exclusion of any other documents or advertisements issued by ADG and which have only an indicative value.

No special conditions may prevail over the T&Cs unless formally accepted by ADG.

Prior to his order, the Customer :

  • Declares that he/she is of legal age or has the authorization of his/her legal representatives, and that he/she has the full legal capacity to commit to the GTCs and to his/her order with regard to ADG.
  • Undertakes to act as a natural person, as an individual, on his/her own account and for his/her own personal use.

ADG reserves the right to modify the T&Cs at any time.

The fact that ADG does not at any given time invoke any of the provisions of the GTCs and other conditions shall not be construed as a waiver of any such conditions at a later date.

2. SERVICES

ADG restores, customizes and modifies watches, at the request and on behalf of its Customers and for their own personal use (hereinafter the "Services").

ADG does not manufacture or sell watches.

The examples of Services presented on our Site have been created at the sole request of our Customers. These examples are representative of ADG's expertise and we reserve the right, at our discretion, not to repeat Services. Please contact us to discuss the Services that we could provide at your request.

To legitimately place an order for our Services, you must :

  • Be the owner of an authentic branded watch (hereinafter referred to as "Watch");
  • Have and provide us with all documents certifying the authenticity of your watch.

If you are unable to provide us with the necessary documentation, or if there is any doubt about the authenticity of your watch, your order will be rejected without prejudice.

If you are looking to buy authentic watches and original products, we recommend that you visit the brands’ official websites and obtain a list of the official retailers nearest your home.

Finally, because we are a craft-based company and our workshops have extremely limited capacity, we cannot guarantee that we will be able to give a favorable response to your requests and orders.

Furthermore, by placing an order for our Services, you also agree :

  • To use the watch customized by us for your own personal use only and for strictly private purposes;
  • Not to resell the customized watch.

ADG expressly declines all liability for any other use you may make of the Watch customized by us at your request.

3. REQUESTS AND ORDERS

You may send your request for Services directly to us by e-mail at contact@artisansdegeneve.com or via our Site, following the procedure described below.

On the presentation page of each of our examples of Services, when available, a "request this service" button appears. When you click on this button you are redirected to a request form.

The request form must be completed with all your contact information and any additional instructions (customization and additional tasks). The request form is sent subject to your ticking the corresponding box to accept our GTCs. To send your request, please click on the "send my request" button.

When we receive your request, you will receive a summary e-mail and a request number within a maximum of 24 hours. If you do not receive this email please check your SPAM box if necessary or contact us by email at contact@artisansdegeneve.com.

The acknowledgement of receipt of your request is in no way a confirmation of your order as this only takes place after we have examined your request and depends on our workshop’s capacity to process it.

After processing your request, we will inform you of your request status as soon as possible, but within 5 days at the latest.

If you do hear from us within this period, your order is considered to have been rejected.

ADG reserves the right to refuse any request or order without justification and without prejudice.

If we confirm your request, you will receive by e-mail:

  • Confirmation of your order;
  • Your invoice and detailed instructions for paying the deposit as final confirmation of your order;
  • Confirmation of any additional tasks you wish to entrust to us.

ADG retains ownership of your Watch until you have paid in full the amounts owing for the Services ordered and tasks entrusted. In the event of late payment, we reserve the right to retain your watch until our invoices have been paid in full.

4. PRICE

All prices for our Services, applicable taxes and other charges are shown on our Site and are those in effect on the day of the Customer's request and confirmed when the order is confirmed by e-mail.

We reserve the right to change the prices at our sole discretion, at any time and without notice.

Some countries may be subject to additional charges (duties, taxes). The Client is responsible for paying VAT to the tax authorities in his country of residence, along with any additional taxes and charges.

5. PAYMENT

Invoices issued by ADG are payable in two stages :

  • Deposit payment, corresponding to a percentage of the total amount of the order which may vary between 30 and 50% depending on the Services ordered. All orders will be considered final once the deposit has been paid. The deposit paid by the Client is not refundable, regardless of the date or the reason for the cancellation.
  • Payment of the balance of the order, when the Services and tasks entrusted are finalized and the Watch is made available to the Customer.

ADG uses the SIX Payment Services Saferpay payment system for credit card payment such as Visa, American Express, Mastercard. ADG also accepts payments by bank transfer: please contact us to receive our bank details.

6. DEADLINES

The deadlines for the performance of the Services and the provision of services indicated at the time of the order are as accurate as possible. The fact that the deadline is exceeded may not give rise to damages, deductions or the cancellation of pending orders.

By accepting these T&Cs, you waive the right to claim compensation for any material or immaterial damage that may result from a delay in the announced deadlines.

7. AVAILABILITY

When we have completed our Services, we will send you photographs of your completed watch, together with our invoice for the balance of your order, which is to be paid before your watch is made available.

In view of the personal and unique nature of the Services we offer you, we would like to deliver your watch to you by hand in person. A meeting and a moment as unique as your customized watch, in our workshops, during which you will recover your watch and we will be able to get to know you better and share with you our passion for watchmaking.

Therefore, in a minimum delay of 10 working days after we have received full payment for your order, we will contact you to confirm that your customized watch is available in our workshops in Geneva and arrange an appointment with you for its delivery.

When your customized watch is made available, you should check the condition of your watch and report any incident to our after-sales service within a maximum of 24 hours by:

  • E-mail to the following address : contact@artisansdegeneve.com;
  • Phone : +41 22 736 24 54; or
  • The "Contact" page on our Site.

8. EXCLUSION OF THE RIGHT OF WITHDRAWAL

As the Services offered by ADG are performed on request and in accordance with your own requirements, the right of withdrawal is excluded.

9. WARRANTIES AND LIABILITIES

ADG is an independent company and is neither sponsored by, associated with, approved by, endorsed by or in any way affiliated with a brand.

ADG carries out certain types of customization work on your watch at your request. When you place your order, you understand and accept that the manufacturer's warranty cannot apply to your watch transformed by us in this way.

ADG carries out customization work on your personal watch at your request. Due to our interventions, the manufacturer automatically cancels the original warranty of your watch. When you place your order, you understand and accept that the manufacturer's warranty cannot apply to your watch transformed by us in this way.

However, ADG guarantees its Customers that the quality of the work carried out on watches by ADG is strictly in line with the highest standards of fine watchmaking. Once its work is completed, ADG checks and regulates the watches in various positions and at various temperatures in its Geneva workshops.

We guarantee that the Watches we customize for you will operate smoothly for a period of five years, from the date on which we make it available to you.

The warranty does not cover normal wear and tear, loss, theft, or damage due to improper use or the intervention of third parties not approved by ADG following our customization work.

ADG’s warranty is only valid on presentation of a certificate provided when the customized watch is made available, dated, signed and corroborated by our customer file.

10. EXCLUSION OF LIABILITY

ADG expressly excludes any liability to you or third parties for any use of your Watch, other than for your own personal use and for strictly private purposes, that is contrary to the law or any applicable regulations.

11. INTELLECTUAL PROPERTY

The brand names of the products mentioned on the Site are trademarks owned exclusively by third party companies. Any mention of the names or brands of these companies is for reference purposes only.

All intellectual property rights, including the brands, of the personal watches upon which we operate on your demand are the property of third parties. These third parties do not approve the modifications we make to the original watches, we do not enjoy any licence or athorization from them and work in total independence.

Any mention of the name of third party products and brands on the Site is for reference purposes only.

ADG assists its Customers in the customization of their Watches: all intellectual property rights covering the ideas and concepts proposed and developed by ADG for its Customers in connection with its Services are protected by copyright and remain the exclusive property of ADG.

12. AFTER-SALES SERVICES

The maintenance and after-sales service of the Watches that have been the subject of our Services are carried out by us or by our company's approved establishments. Centers are available by region.

For any request on this matter and so that we can send you the procedure, please contact us via :

  • E-mail to the following address : contact@artisansdegeneve.com;
  • Phone : +41 22 736 24 54; or
  • The "Contact" page on our Site.

Before any maintenance and service work is carried out, ADG will present you an estimate for confirmation.

13. GENERAL PROVISIONS

Any provision of the GTCs which is totally or partially contrary to Swiss mandatory law shall be severable and any total or partial invalidity of such a clause shall not affect the validity of the remainder of the clause in question or of the other clauses of these terms and conditions.

14. APPLICABLE LAW AND JURISDICTION

The T&Cs are presented on the Site in French and English. In the event of any discrepancy between the French and English versions, the French version shall prevail..

The GTCs are governed by Swiss law, without regard to the principles of conflict of laws.

In the event of a dispute concerning the interpretation, execution or termination of the T&Cs, we encourage you as a matter of priority to contact us with a view to resolving the dispute amicably via :

  • E-mail to the following address : contact@artisansdegeneve.com;
  • Phone : +41 22 736 24 54; or
  • The "Contact" page on our Site.

If the dispute cannot be settled amicably, you agree with us to bring the dispute before the Courts of the Canton of Geneva (SWITZERLAND), subject to a petition to the Federal Court.

The terms of this article do not deprive consumers of their right to take legal action, or of their right, in the event of legal action, to a defense in their country of residence or domicile, or of their right to consumer protection measures as defined by the legislation applicable in their country of residence.

15. MODIFICATIONS

ADG reserves the right to make changes, revisions, corrections and/or improvements to the content of the Site, including all the terms and conditions governing the Site, as well as these T&Cs, at any time without notice, but may not be held liable for them.

You agree to all revisions of the Terms and Conditions and T&Cs and we invite you to visit this page and associated pages periodically to review the Terms and T&Cs that apply to your orders.

16. CONTACT

If you have any questions about our T&Cs and other terms and conditions, please contact us via :

  • E-mail to the following address : contact@artisansdegeneve.com;
  • Phone : +41 22 736 24 54; or
  • The "Contact" page on our Site.

Last update: July 2019

Unless you give us your consent below, we will only use your personal information to process your order and keep you informed of its progress. This information will be used in the documentation provided to you, including the certificate of warranty. If you have any further questions on this subject, please contact us.
Privacy policy *

PRIVACY
POLICY

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The website www.artisansdegeneve.com (hereinafter referred to as "Site") is edited and published by ARTISANS DE GENEVE SWITZERLAND SA (hereinafter referred to as "ADG" or "we/us"). Please refer to our Legal Notices for further information on this and other terms and conditions governing access to our Site and services :

By using the Site, you signify your consent and agreement to all of these terms and conditions. If you do not agree to these terms, you are not authorized to continue using the Site and our services.

ADG is committed to respecting the privacy practices of its Customers and visitors to our Site.

Please review our Privacy Policy regularly to stay informed of any updates.

1. DATA CONTROLLER

The controller is :

ARTISANS DE GENEVE SWITZERLAND SA
Rue Ferdinand-Hodler 17
1207 Genève - SUISSE

Registered with the Geneva Cantonal Commercial Register
IDE & VAT NO.: CHE-188.236.022

Publication Director: Mr. John Isaac, Director

Contact:

  • E-mail : contact@artisansdegeneve.com;
  • Phone : +41 22 736 24 54; ou
  • the « Contact » page of our website.

2. OUR DATA PROTECTION COMMITMENTS

We are committed to respecting the data protection guidelines.

In accordance with these guidelines, personal data must be:

  • Processed in a lawful, fair and transparent manner;
  • Collected for specific, explicit and legitimate purposes and not processed further in a manner incompatible with those purposes;
  • Kept in an appropriate, relevant manner and limited to what is necessary for the purposes for which they are processed;
  • Accurate and up to date.
  • Processed in such a way as to guarantee appropriate security;
  • Transferred outside the European Economic Area only if the recipient State offers an adequate level of protection or appropriate guarantees.

3. DATA COLLECTED

ADG collects and processes personal data in the context of :

  • Marketing our Services on the Site;
  • Client advice relating to the Services offered on the Site;
  • After-sales service related to our Services;
  • Application for a job with our company;
  • Access to the Site.

In the course of your dealings with us, you may provide us with your personal data by various means :

  • By completing the order and contact forms available on the Site;
  • By subscribing to our newsletter;
  • By posting comments on the social networks on which we are present (Facebook, Instagram and YouTube);
  • By submitting your application for a job with our company.

The personal data concerned include: Surname, first name, e-mail address, postal and billing address, telephone number, Site browsing data (please see our Cookie Management Policy for further information on this subject).

ADG does not collect or process personal data relating to children under 16 years of age without the prior consent of the child’s parents or guardians.

If personal data concerning children are collected via the Site, parents or guardians have the option of contacting us immediately to object.

4. PURPOSES OF COLLECTION AND PROCESSING

Your personal data is used by ADG with your consent and/or in ADG’s legitimate interests in connection with the provision of our Site and the Services we offer you to :

  • Perform a contract concluded with you and/or complete the procedures you have requested;
  • Allow you to browse on our Site and take advantage of all the services available;
  • Respond to requests and complaints;
  • Respond to your applications as part of our recruitment procedures;
  • Allow you to receive our newsletter with your consent;
  • Match our information, notifications, offers and services as closely as possible with your interests;
  • Develop new services, improve our customer service, etc...;
  • Comply with legal obligations.

5. DATA RECIPIENTS

The personal data you may have provided us is strictly reserved for ADG’s employees and affiliated companies, who are authorized to have knowledge of it in the course of their duties and as part of the legitimate provision of our Services.

All ADG employees and those of its affiliates are made fully aware of the need to protect personal data.

Your personal data is not generally passed on to third parties; it will only be passed on to them:

  • Based on the consent you have given;
  • To our subcontractors for legitimate processing to answer and fulfill your requests and orders. Our subcontractors receive only the data they need to respond to your requests and orders and use them for this purpose only;
  • Authorities entitled to access information as part of the implementation of legal obligations;
  • To our subcontractors for legitimate processing so that we can provide you with a user-friendly, optimized Site;
  • To our subcontractors for legitimate marketing and advertising processing operations;
  • In the context of a merger or acquisition of all or part of ADG by a third party.

6. SUBCONTRACTORS

ADG carefully selects its subcontractors, who are also committed to protecting your data.

  • Hosting

    Infomaniak Network SA : the Site is hosted by Infomaniak in Switzerland. Please read their privacy policies : https://www.infomaniak.com/fr/cgv/politique-de-confidentialite.

  • CMS

    WORDPRESS : the Site uses CMS WORDPRESS. You can learn more about how WORDPRESS stores and uses your personal data by accessing its privacy policy : https://fr.wordpress.org/about/privacy/.

    To provide you with a user-friendly, optimized Site, we also use the following plugins :

    All in one SEO pack: https://wordpress.org/plugins/all-in-one-seo-pack/
    Block Bad Queries (BBQ) : https://perishablepress.com/block-bad-queries/
    Disable Gutenberg : https://perishablepress.com/disable-gutenberg/
    HTML Editor Syntax Highlighter: https://wordpress.org/plugins/html-editor-syntax-highlighter/
    Limit Login Attempts : https://wordpress.org/plugins/limit-login-attempts/
    Meta Box : https://metabox.io/
    Menu Social Icons : https://wordpress.org/plugins/menu-social-icons/
    Polylang Pro : https://polylang.pro/
    WordPress Post Type Archive Links: https://wordpress.org/plugins/post-type-archive-links/
    WP Media folder : https://www.joomunited.com/wordpress-products/wp-media-folder
    WP Migrate DB : https://wordpress.org/plugins/wp-migrate-db/

  • Payment services

    The Site offers you the option of using the SIX Payment Services Saferpay payment system for the online payment of Services by credit cards such as Visa, American Express, Mastercard. You can learn more about how the company stores and uses your personal data by accessing its privacy policy : https://www.six-payment-services.com/fr/services/legal/privacy-statement.html.

  • Analytics tools

    Google Analytics - we use this website analysis service provided by Google Ireland Limited. The service uses cookies to analyze your use of our Site. The data generated by these cookies relating to your use of the Site, including your IP address (line identification number), may be sent to and stored by Google on servers located in the United States. Google will not cross-reference your IP address with other Google data. Technically, however, it is possible that Google may be able to identify a user from the data obtained. Personal data and user profile data from Google's website may be processed for other purposes that do not fall within our sphere of influence. In addition to this data protection problem, data is transferred to the United States.

    If you wish to disable Google Analytics, click on tools.google.com/dlpage/gaoptout?hl=en to find the add-on for your appropriate browser. However, this deactivation may prevent you from using certain functions available on the Site.

    Hotjar – we use this website analysis service provided by Hotjar LTD. The service allows us to anonymously record interactions between randomly selected users and the Site. The purpose of recording mouse movements and clicks is to highlight possible improvements to the relevant pages of the Site. Hotjar also uses cookies. To prevent direct identification, IP addresses are recorded and processed anonymously. The information collected is not of a personal nature and is not passed on to third parties. If you do not wish to be recorded in this way, you can disable these cookies in your browser for all websites using Hotjar. For further information, see the Hotjar website : https://www.hotjar.com/opt-out.

  • Marketing tools

    Pixel Facebook – We use Facebook Pixel to help us reach our audience on Facebook and provide them with relevant content. You can disable Facebook pixel cookies via the Advertising tab in your general account settings. The information we share with Facebook will only be used in accordance with Facebook's data usage policy www.facebook.com/about/privacy.

    Google Tag Manager - We use this service from Google Ireland Limited to integrate and manage Google Ads and other services from Google and third parties on our Site. Google processes the transferred information and other data relating to Google Ads using pseudonyms. This means that, from Google's point of view, pseudonymous profiles and not profiles of identified individuals are managed, unless the corresponding person has authorized Google to process their data without pseudonymisation. You may use Google's corresponding settings options to object to advertising targeted by Google's interests : https://adssettings.google.com/authenticated.

    Mail Chimp – We use this service from The Rocket Science Group, LLC to send you our newsletters. To allow us to send emails via MailChimp, we provide MailChimp with certain information, including your email address, last name, first name and so on. MailChimp treats your information in accordance with the provisions of its Privacy Policy, which you can read here : https://mailchimp.com/legal/privacy/.

7. DATA CONSERVATION

ADG undertakes to keep your personal data for no longer than is necessary for the purposes for which they are processed, in accordance with the storage periods imposed by the applicable laws in force for certain categories of data.

8. SOCIAL NETWORKS

On the Site you will find links to social networks.

By clicking on these links if you are already connected to the relevant social media service when you click on the button, the sharing dialog box will detect it so that you can share content directly. If this does not happen, you will be asked to connect to these social networks.

It is your responsibility to check the security and privacy settings of the social networks concerned and their terms of use.

You will find information on the collection, storage and use of your data by these sites at the following addresses:

9. SECURITY

ADG uses all the appropriate technical and organizational measures relating to the nature, scope and context of the personal data you communicate to us and the risks presented by their processing, to protect the security of your personal data and, in particular, prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion or unauthorized access to such data.

The Site is secured by an SSL certificate which encrypts confidential data.

The Site uses CMS WORDPRESS which is regularly updated to avoid security breaches.

Finally, we remind you that personal data security and confidentiality is based on everyone's best practices. We therefore urge you not to share your passwords with third parties, to routinely log off from your social network accounts and close your browser window at the end of your work session, especially if you access the Internet from a computer shared with other people. This will prevent other users from accessing your personal information.

Finally, we recommend that you do not disclose any document containing your personal data to third parties or publish it on social networks.

10. YOUR RIGHTS AND HOW TO EXERCISE THEM

In accordance with applicable regulations on the protection of personal data, you may, at any time, exercise your right to access, correct or delete data concerning you and to limit and oppose the processing and portability of your personal data :

  • For our newsletter: by using the unsubscribe link in each newsletter sent to you;
  • Or, more generally, by contacting us directly by e-mail: contact@artisansdegeneve.com.

ADG will delete your personal data from its database within 72 hours, as long as you no longer have a contractual relationship with ADG and we do not have a legal obligation to store your data.

11. CONTACT

Please do not hesitate to contact us if you have any questions about our Privacy Policy :

  • Phone : + 41 22 736 24 54
  • E-mail : contact@artisansdegeneve.com.

Last update: July 2019

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