Terms and
Conditions

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Preamble

Artisans de Geneve SA is an independent company and is not sponsored by, associated with and/or affiliated with Rolex S.A., Audemars Piguet SA, Cartier SA, or any other original brand manufacturers in any way, and operates in a completely unofficial capacity. Artisans de Genève SA does not manufacture or sell watches. Artisans de Geneve SA provides exclusive on demand customization services. Artisans de Geneve SA doesn’t produce in advance and doesn’t have any stock. Artisans de Geneve SA works only with private customers and doesn’t work with any shop. Rolex, Daytona, are all registered trademarks of the Rolex Corporation (Rolex USA, Rolex S.A). Any mention of trademarked names or other marks is for purpose of reference only.

Article 1 – Object

The manufacture modifies one or several timepieces exclusively upon request and on behalf of a customer. The parties mutually agree that any timepiece that will be modified is:

  • Either provided by the customer, who will be able to prove its authenticity and will be solely responsibleof the piece. The timepiece can then be brand new or second-hand.
  • Or acquired by the manufacture on behalf of its customer. In that case, the watch is provided brand new (unless the customer expressly requests otherwise) and the manufacture will be able to provide any document that can justify its authenticity.

The manufacture reserves the right to not proceed to the modification of the watch, notably for technical reasons and will justify its decision. If, however, the customerinsists to proceed to the modification, he will be solely responsible of the result of the intervention of the manufacture, notably if the piece ends up malfunctioning or broken.

If the customer provides a second-hand watch, the manufacture will perform a full review of the piece before proceeding to any intervention. At the end of this review, the manufacture will have the right to refuse to proceed to the modifications notably if it considers that the modifications are not possible due to the condition of the timepiece. If, however, the customer insists to proceed to the modification, he will be solely responsible of the result of the intervention of the manufacture, notably if the piece ends up malfunctioning or broken.

Article 2 – Conditions

  1. To lock the order of the modification services, theclient must proceed to the payment of a deposit of 30% of the total amount of the modifications. He can proceed to the payment:
    • On the manufacture’s website, through a secured payment page.
    • By wire transfer.
    • On a secured payment page following an electronic invoice sent by the manufacture.

    The client can also decide to pay the full amount on order.

  2. Once the payment has been validated and confirmed by its bank, the manufacture starts to proceed to the modification of the watch and notifies the customer. It takes a few working days before payment is validated by the manufacture’s bank. The modification includes tests and quality control. It takes an average of 3 to 4 weeks to proceed to the modifications. This period is given as information only. Depending on the period or on the complexity of the modifications, this delay can be extended, and the manufacture cannot be held responsible. However, in the case of an extended delay, the manufacture will notify the customer.
  3. The manufacture notifies the customer when the piece enters quality controls. At the same time, the manufacture emits a payment request for the balance. This request is made by email and consists:
    • Either on a link to a secured payment page
    • Or on a wire transfer request
  4. Once the payment has been confirmed by its bank, the manufacture asks the customer confirmation of the delivery address. It takes a few working days before the manufacture’s bank confirms the payment. No shipping can be made without the customer having confirmed the delivery address.

The customer gets notified at each step of the modification process. Notably on each payment steps.

Delivery is made at the expense of the manufacture. Depending of the delivery area, shipping will be handled by Ferrari Group, Brinks or DHL. Each of these companies are specialized in the secured transportation of valuable items. They remain free of the choice of the transportation modes and of the choice of their contractors, notably concerning the last mile of the delivery.

The customer must provide the manufacture valid billing and delivery addresses. The manufacture can’t be held responsible of any delivery issue if the delivery address provided by the client is wrong or not valid.

All orders are final. However, as a courtesy, the manufacture agrees to cancel an order as long as the payment of the deposit has not been confirmed by the manufacture’s bank. Passed this time, no cancellation or refund shall be considered in any way.

The modified watch is delivered to the customer in a vacuum package. In any way, if the customer might want to return the watch, this vacuum package must stay sealed. In Any way, no return shall be accepted if the vacuum package has been opened.

No return or refund are accepted. However, if the modified watch does not comply to the order or if itshows a defect or malfunction that is entirely and exclusively the result of the manufacture’s hand, the latter might proceed to the necessary repairs or take it back in exchange of a credit note, if the customer can prove the full responsibility of the manufacture in the malfunction or defect. A delay in the delivery of the piece can never be considered as a liability and can never entitle the customer to a refund or a return, even partial.

Article 3 – Warranty and after sale services

The manufacture offers a 5 year international warranty. The shipping of the timepiece to the manufacture or one of its certified centers and from the manufacture or one of its certified centers to the customer is made at the expense of the manufacture.

The servicing is made by the manufacture’s certified centers. Such centers are available by areas. An estimate will be presented to the customer before proceeding to any intervention.

Article 4 – Intellectual and industrial property

The manufacture holds intellectual and industrial property rights related to the modification it proceeds to, notably on the design of the spare parts and on the design of the timepiece at the end of the modification. No payment made by the customer can be considered as a transmission of rights, even if a specific and original design has been asked by the customer.

Article 5 – Payment methods

The manufacture accepts payment by credit card such as Visa, American Express, Mastercard and Maestro.

The manufacture also accepts payments by wire transfer.

Credit card payments are secured and made through Stripe, a secured payment gateway that complies to PCI-DSS rules and is certified PCI Level 1 Service Provider. Payments are made under AES-256 encryption over an SSL secured connection.

If the payment is made on the manufacture’s website, no personal data or related to the payment method used by the customer is passing through the manufacture’s server and the manufacture has never access to the payment method data. The manufacture doesn’t store any of the customer’s personal data on its servers.

Article 6 – Personal informations

The manufacture is using the personal informations provided by the customer only to proceed to the modification service and to keep the customer notified about the progress of the steps of the modification process. The manufacture doesn’t store, transmit, or sell these informations.

The manufacture doesn’t store and has never access to the bank or payment method data of the customer (except for the brand of the card used for payment).

Article 7 – Applicable law

These terms and conditions are governed by Swiss law.

In default of amicable settlement, any dispute concerning the existence, validity, execution and/or interpretation hereof shall be subject to the competent Courts of Geneva.

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